Shipping & Returns

All products presented on OCULT website can be shipped internationally. Free shipping Worldwide.

Orders are usually shipped within 2 office days after we receive your payment. Orders are processed Monday to Friday, not including holidays, pending payment authorisation or verification.

For International orders, we use local postal services (Latvijas Pasts). Please note that you, the customer, will be responsible for paying any import fees that may arise at the delivery destination.

If a package is returned to Latvia because the buyer did not claim the package, OCULT does not send replacements.

Please note: Due to COVID-19, delivery times may take longer than expected. 

If you have any queries regarding the shipping, please contact us at hello@ocultstore.com. We try to respond to every inquiry within 24 hours.

Returns

We want you to be 100% satisfied with your OCULT purchase. Items in new condition (unused and with original packaging) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us at hello@ocultstore.com and we will make things right.

How to return your order:

  1. Email hello@ocultstore.com with your order number and reason for return and we will reply with a returns address label.
  2. Attach the returns address label to the parcel. Return the product(s) in original condition with brand packaging using delivery service of your choice. Email any tracking information to us.
  3. Following satisfactory inspection of your returned items we will issue a refund for the goods.


Please ensure to pack product(s) in a suitable box to ensure that the product(s) will be delivered to us undamaged.

Please note that we are not able to refund shipping charges or cover the cost of returning your order.